Shipping & Delivery Policy

Last updated: October 5, 2026

At Vita Salud, we work to process and deliver your order as smoothly as possible. Please review the information below before placing your order.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. During busy periods, promotions, or holidays, processing may take a little longer.

Once your order has been shipped, you will receive shipping information or tracking details when available.

Delivery Times

Delivery times depend on your destination, shipping method, carrier, customs processing, and other factors.

Estimated delivery times may vary by product and destination. Any delivery timeframe shown at checkout or on the product page is an estimate and is not a guaranteed delivery date.

International orders may take longer due to customs clearance or other circumstances outside our control.

Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact us so we can help investigate the shipment.

International Orders

Vita Salud may ship orders to customers in different countries.

International customers are responsible for providing a complete and accurate delivery address.

Depending on the destination country, your order may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please carefully check your shipping information before completing your purchase.

If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping costs may apply if the package needs to be reshipped.

If you notice an error in your shipping address, contact us as soon as possible at tadeucavalheiro@ig.com.br. We will do our best to help, but we cannot guarantee that changes can be made after an order has been processed or shipped.

Delayed or Missing Orders

Delivery delays can occasionally occur because of carrier issues, customs processing, weather, holidays, incorrect addresses, or other circumstances outside our control.

If your order appears to be significantly delayed or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at tadeucavalheiro@ig.com.br with your order number.

We will review the available tracking information and assist you with the next steps.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number along with clear photos of the package and the product.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the carrier for additional delivery information.

If the issue remains unresolved, contact us at tadeucavalheiro@ig.com.br and we will review the situation.

Shipping Costs

Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the destination, order, product, and shipping method selected.

Changes to This Policy

Vita Salud may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping processes, carriers, or applicable requirements.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about shipping or delivery, please contact us:

Vita Salud
Email: tadeucavalheiro@ig.com.br