Return & Refund Policy

Last updated: October 5, 2026

At Vita Salud, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from what was described, please contact us and we’ll do our best to make things right.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

• Unused and in its original condition

• In the original packaging, where applicable

• Accompanied by your order number or proof of purchase

Some items may not be eligible for return for hygiene, safety, or other applicable reasons. If an item is marked as non-returnable on its product page, it cannot be returned unless it arrives damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos or a short video showing the problem

We may offer a replacement, refund, or another appropriate solution depending on the situation.

Change of Mind

If you simply change your mind about a purchase, you may request a return within 30 days, provided the item is unused, in its original condition, and eligible for return.

Return shipping costs for change-of-mind returns may be the responsibility of the customer.

Refunds

Once your return or refund request has been approved, we will process the refund to the original payment method used for the purchase.

Please allow your payment provider or bank additional time to make the funds available in your account. Processing times can vary depending on the payment method and financial institution.

Original shipping charges are generally non-refundable unless the refund is due to an error on our part, a defective item, or another situation where applicable law requires otherwise.

Exchanges

We may offer exchanges for defective, damaged, or incorrect products where appropriate. Depending on product availability, we may instead provide a replacement or refund.

Return Shipping

If the return is due to receiving a damaged, defective, or incorrect item, Vita Salud may cover the applicable return shipping costs.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.

How to Request a Return or Refund

To request a return or refund, please contact us through our Contact Us page with your order number and details of your request.

Please do not send products back to the sender address on your package without first contacting us. We will provide the appropriate return instructions when your request is approved.

Important Notice

Refund and return rights may vary depending on your country or region. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

Vita Salud reserves the right to review each return or refund request individually and may request additional information when necessary.

Vita Salud
Customer Support: tadeucavalheiro@ig.com.br